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Certificate III in Business

BSB30120

Duration

1 year full-time study or part-time equivalent.

Fees

$3,000

Locations

Adelaide, SA
Tamworth, NSW
Online

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

There are no entry requirements for this qualification


Total number of units = 13

6 core units plus
7 elective units, of which:
  • 2 elective units must be selected from Group A
  • 1 elective unit must be selected from Group B
  • for the remaining 4 elective units:
  • up to 4 units may be selected from Groups A – G
  • if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course. Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

  • Specialisations
    This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:
    • For specialisation in Customer Engagement , 4 elective units must be selected from Group D
    • For specialisation in Business Administration , 4 elective units must be selected from Group E
    • For specialisation in Medical Administration , 4 elective units must be selected from Group F
    • For specialisation in Records and Information Management , 4 elective units must be selected from Group G.
    Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.

    Where the learner has achieved a specialisation in Business Administration, the job roles that relate to this qualification may include Administrative Assistant.

    Where the learner has achieved a specialisation in Medical Administration, the job roles that relate to this qualification may include Medical Receptionist and Medical Secretary.

    Where the learner has achieved a specialisation in Records and Information Management, the job roles that relate to this qualification may include Records Assistant.

    The achievement of a specialisation will be identified on testamurs as follows:
    • BSB30120 Certificate III in Business (Customer Engagement)
    • BSB30120 Certificate III in Business (Administration)
    • BSB30120 Certificate III in Business (Medical Administration)
    • BSB30120 Certificate III in Business (Records and Information Management).

    Core units
    BSBCRT311 Apply critical thinking skills in a team environment
    BSBPEF201 Support personal wellbeing in the workplace
    BSBSUS211 Participate in sustainable work practices
    BSBTWK301 Use inclusive work practices
    BSBWHS311 Assist with maintaining workplace safety
    BSBXCM301 Engage in workplace communication

    Elective units
    Group A – Technology
    BSBDAT201 Collect and record data
    BSBOPS306 Record stakeholder interactions
    BSBTEC201 Use business software applications
    BSBTEC202 Use digital technologies to communicate in a work environment
    BSBTEC301 Design and produce business documents
    BSBTEC302 Design and produce spreadsheets
    BSBTEC303 Create electronic presentations
    BSBTEC404 Use digital technologies to collaborate in a work environment
    BSBWRT311 Write simple documents
    BSBXCS301 Protect own personal online profile from cyber security threats
    BSBXCS302 Identify and report online security threats
    BSBXCS303 Securely manage personally identifiable information and workplace information

    Group B – Business Competence
    BSBESB302 Develop and present business proposals
    BSBESB401 Research and develop business plans
    BSBOPS302 Identify business risk
    BSBPEF301 Organise personal work priorities
    BSBPMG430 Undertake project work
    BSBSTR301 Contribute to continuous improvement
    BSBWHS332X Apply infection prevention and control procedures to own work activities

    Group C – Teamwork and Relationships
    BSBCRT412 Articulate, present and debate ideas
    BSBLDR301 Support effective workplace relationships
    BSBPEF302 Develop self-awareness
    BSBXTW301 Work in a team

    Group D – Customer and Client Engagement
    BSBOPS304 Deliver and monitor a service to customers
    BSBOPS305 Process customer complaints
    BSBXDB301 Respond to the service needs of customers and clients with disability
    ICTSAS305 Provide ICT advice to clients
    SIRXCEG002 Assist with customer difficulties
    SIRXCEG005 Maintain business to business relationships
    SIRXMKT001 Support marketing and promotional activities
    SIRXOSM003 Use social media and online tools
    SIRXPDK001 Advise on products and services

    Group E – Business Administration
    BSBFIN301 Process financial transactions
    BSBFIN302 Maintain financial records
    BSBHRM416 Process payroll
    BSBINS202 Handle receipt and dispatch of information
    BSBOPS301 Maintain business resources
    BSBOPS303 Organise schedules
    BSBPUR301 Purchase goods and services

    Group F – Medical Administration
    BSBMED301 Interpret and apply medical terminology appropriately
    BSBMED302 Prepare and process medical accounts
    BSBMED303 Maintain patient records
    BSBMED304 Assist in controlling stocks and supplies
    BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
    BSBMED401 Manage patient record keeping system

    Group G – Records and Information Management
    BSBINS302 Organise workplace information
    BSBINS303 Use knowledge management systems
    BSBINS307 Retrieve information from records
    BSBINS308 Control records
    BSBINS309 Maintain business records